Money Back Assurance

At Japan Powder we back up our booking process with a 100% Money Bank Assurance. 

How does it work ?

During the booking process we ask you to pay a 20% deposit (for some properties we require more) on your ski package, we can then confirm all the arrangements, add extras were required and finalise a confirmed itinerary for your Japan Powder ski holiday. We will then send you a receipt and up to date invoice once we have confirmed all your services within 3 days of receiving your deposit.

If for any reason your are not happy with your booking to date, our service or your confirmation or if a property becomes unavailable and you are not satisfied with alternatives suggested we will cancel your booking and return your deposit to you in full.

What do i have to do to get my deposit back?

All you need to do is let us know within 3 working days of us sending you your up to date invoice with our confirmed services that you wish to cancel the booking.

We will then process the refund of your deposit within 10 working days.

*Please note for some suppliers we need to pay the 20% deposit upon confirmation, in this case we will let you know that the deposit is subject to the suppliers terms and conditions before we pay this deposit and confirm your booking.